Need help with ClickPet? You're in the right place. Most questions are answered below - for anything else, email us directly.
For bugs, feature requests, or anything not covered here, email: questions@krojac.com. We usually reply within 1-2 business days.
Email SupportWhere is my data stored?
On your device and in your own private iCloud account, encrypted by
Apple. We never see it and cannot access it.
How do I share pets with family?
Open a pet's profile → the people icon in the top bar → invite via
the system share sheet (Messages, Mail, etc.). Everyone you invite
sees the same live data.
How do I remove someone's access?
Open Family Sharing from the top bar → "See who has access" →
remove the person, or revoke all access at once.
I upgraded to Pro but it's not showing - what do I do?
Open Settings in the app and tap "Restore Purchases". If it still
doesn't show, make sure you're signed in to the same Apple ID used
for the purchase.
How do I cancel ClickPet Pro?
Subscriptions are managed by Apple, not by us: go to
Settings → [your name] → Subscriptions on your iPhone.
How do I delete my data?
Delete a pet or entry directly in the app - this also removes it
from your private iCloud and any family members' devices. Deleting
the app itself and its iCloud data can be done in
Settings → [your name] → iCloud → Manage Account Storage.
Notifications aren't showing up.
Check Settings → Notifications → ClickPet is allowed, and
that Do Not Disturb / Focus modes aren't silencing them.
See our full Privacy Policy.